Seller Guidelines
Comprehensive guide to creating successful listings and maintaining marketplace quality standards
Seller Overview
Welcome to JPX Gadget Tech seller community! This comprehensive guide will help you create successful listings, maintain marketplace standards, and build your reputation as a trusted seller.
Following these guidelines ensures quality experiences for buyers and helps you maximize your sales potential while maintaining platform integrity.
Seller Responsibilities
As a seller on our platform, you agree to maintain high standards of honesty, accuracy, and customer service:
Accuracy Requirements
- Provide truthful and complete device information
- Use clear, well-lit photos showing actual device condition
- Disclose all defects, damage, or functional issues
- Accurately represent device specifications and features
- Update listings immediately if device condition changes
Communication Standards
- Respond to buyer inquiries within 24 hours
- Provide clear answers to buyer questions
- Maintain professional and respectful communication
- Update buyers on shipping and delivery status
- Address buyer concerns promptly and fairly
Transaction Obligations
- Honor confirmed sale agreements
- Ship devices within promised timeframe
- Package devices securely to prevent damage
- Provide accurate tracking information
- Process refunds according to platform policies
Device Condition Assessment
Accurate condition assessment is critical for buyer trust and successful transactions. Use our standardized condition ratings:
Excellent Condition
Like new with minimal to no signs of use
- Screen: Perfect, no scratches or marks
- Body: No scratches, dents, or discoloration
- Functionality: All features work perfectly
- Battery: 90-100% health
Good Condition
Light wear from normal use, fully functional
- Screen: Minor micro-scratches, not visible when on
- Body: Light scratches or minor wear on edges
- Functionality: All features work perfectly
- Battery: 80-89% health
Fair Condition
Moderate wear but fully functional
- Screen: Visible scratches but readable
- Body: Noticeable scratches, small dents, or scuffs
- Functionality: All features work correctly
- Battery: 70-79% health
Poor Condition
Heavy wear or cosmetic damage, still functional
- Screen: Deep scratches or small cracks
- Body: Heavy scratches, dents, or discoloration
- Functionality: Minor issues may exist
- Battery: Below 70% health
Photography Requirements
High-quality photos significantly impact buyer confidence and sale success. Follow these best practices:
Photo Requirements
- Minimum 6 photos: front, back, sides, screen, accessories
- Well-lit, clear focus, neutral background
- Show actual device, not stock photos
- Include close-ups of any damage or wear
- Photograph accessories and original packaging
- No watermarks or text overlays
Photography Tips
- Use natural light or bright white LED lighting
- Clean device screen and body before photographing
- Use plain white or gray background
- Take photos from multiple angles
- Show device powered on displaying IMEI (optional)
- Include comparison objects for size reference
- Better photos = faster sales at higher prices
- Avoid shadows and reflections on screen
- Show device in hand for scale perspective
Pricing Strategy
Competitive pricing increases visibility and sale probability. Consider these factors:
Pricing Factors
- Device model, age, and original retail price
- Current market demand and availability
- Condition rating and included accessories
- Battery health and remaining warranty
- Carrier lock status and network compatibility
- Comparable listings on our platform
Pricing Tools
- Use our pricing calculator for market estimates
- Check recent sold listings for similar devices
- Consider seasonal demand fluctuations
- Factor in platform fees and shipping costs
- Allow room for reasonable buyer negotiations
- Research current market prices before listing
- Price 5-10% below retail for quick sales
- Bundle accessories to increase value
Listing Optimization
Well-optimized listings rank higher in search results and attract more buyers:
Title Best Practices
- Include: Brand, Model, Storage, Condition
- Example: "Apple iPhone 13 Pro 256GB - Excellent Condition"
- Use proper capitalization and spacing
- Avoid excessive keywords or emojis
- Keep under 80 characters for full visibility
Description Guidelines
- Start with key features and condition summary
- List all included accessories and packaging
- Mention battery health percentage if available
- Disclose any repairs or replaced components
- Include carrier lock status and network bands
- State return policy and shipping method
- Use bullet points for easy readability
- Detailed descriptions reduce buyer questions
- Include relevant keywords for search visibility
- Proofread for spelling and grammar
Device Testing Procedures
Thoroughly test devices before listing to ensure all features function properly:
Required Tests
- Screen: Touch response, dead pixels, brightness
- Cameras: Photo/video quality, focus, flash
- Audio: Speakers, microphone, earpiece
- Connectivity: WiFi, Bluetooth, cellular
- Buttons: Power, volume, home/side buttons
- Sensors: Face ID, fingerprint, proximity
- Battery: Charge/discharge, health status
- Ports: Charging, headphone (if applicable)
Documentation
- Take screenshots of battery health
- Record IMEI/serial number
- Note any diagnostic test results
- Save network carrier information
- Document iCloud/activation lock removal
Prohibited Items & Practices
The following items and practices are strictly prohibited on our platform:
Prohibited Devices
- Stolen or lost devices (IMEI blacklisted)
- Counterfeit or replica devices
- Devices with unpaid balances or carrier locks (undisclosed)
- Devices with activation/iCloud locks enabled
- Broken or non-functional devices (unless clearly disclosed)
Prohibited Practices
- Misrepresenting device condition or specifications
- Using stock photos or images from other listings
- Attempting to contact buyers outside platform
- Offering to sell outside platform to avoid fees
- Creating duplicate listings for same device
- Manipulating reviews or seller ratings
- Refusing legitimate buyer returns or refunds
- Violations may result in listing removal
- Repeated violations lead to account suspension
- Contact support if you discover violations
Shipping Guidelines
Proper packaging and timely shipping are essential for positive buyer experiences:
Packaging Requirements
- Use bubble wrap or foam padding around device
- Pack in sturdy box with void fill material
- Include all listed accessories securely
- Remove SIM cards and memory cards
- Include invoice or packing slip
- Seal box securely with quality tape
Shipping Best Practices
- Ship within 1-2 business days of confirmed sale
- Use tracked shipping services
- Provide tracking number to buyer immediately
- Insure high-value shipments
- Require signature confirmation for expensive devices
- Keep shipping receipts and documentation
Building Seller Reputation
Your seller reputation directly impacts sales success and buyer trust:
Reputation Factors
- Listing accuracy and honesty
- Response time to buyer inquiries
- Shipping speed and packaging quality
- Customer service and problem resolution
- Number of successful transactions
- Positive buyer reviews and ratings
Success Strategies
- Exceed buyer expectations consistently
- Provide excellent customer service
- Resolve issues quickly and fairly
- Request feedback from satisfied buyers
- Maintain professional communication
- Keep detailed transaction records
- Top-rated sellers enjoy higher visibility
- Good reputation enables premium pricing
- Build long-term buyer relationships
Need Additional Help?
Our seller support team is available to help with listing questions, policy clarifications, and best practices guidance.