Buyer Protection Program
Shop with confidence knowing every purchase is protected by our comprehensive buyer protection guarantee. Your satisfaction and security are our top priorities.
Protection Overview
JPX Gadget Tech provides comprehensive buyer protection to ensure safe and secure mobile device purchases. Our protection program covers every transaction from payment to delivery.
All purchases are backed by our authenticity guarantee, condition accuracy promise, and secure payment processing through trusted payment providers.
Authenticity Guarantee
Every device is verified for authenticity. If you receive a counterfeit device, we provide a full refund within 48 hours.
Condition Accuracy
Devices must match the seller's description. If the condition is significantly different, you can return it for a full refund.
Secure Payments
All payments are processed securely. Your financial information is protected with bank-level encryption.
Money-Back Promise
If your item doesn't arrive or isn't as described, you're covered with our comprehensive money-back guarantee.
What's Covered
Our buyer protection program covers the following scenarios to ensure you have peace of mind with every purchase:
Item Not Received
If your device doesn't arrive within the expected delivery timeframe, we'll investigate and provide a full refund if the seller cannot prove delivery.
Significantly Not As Described
When the device you receive differs significantly from the listing (wrong model, color, storage capacity, or undisclosed damage), you're protected.
Damaged in Shipping
If your device arrives damaged due to inadequate packaging or shipping mishandling, we'll work to resolve the issue with a replacement or refund.
Seller Misrepresentation
Protection against false claims about device history (stolen devices, unpaid contracts, or iCloud/FMI locks not disclosed).
Resolution Process
Our streamlined resolution process ensures quick and fair outcomes for all buyer protection claims:
Protection Timeline
Submit Claim
0-24 hoursFile your claim with supporting evidence (photos, messages, tracking info)
Initial Review
1-2 business daysOur team reviews your claim and contacts the seller for their response
Investigation
3-5 business daysWe investigate the claim with both parties and review all evidence
Resolution
1-2 business daysA decision is made and appropriate action is taken (refund, replacement, or mediation)
Follow-up
1-3 business daysWe ensure the resolution is implemented and both parties are satisfied
High-Value Item Protection
For devices valued over RM 2,000, we provide enhanced protection measures:
Extended Verification
High-value items undergo additional authenticity and functionality checks before listing approval.
Signature Delivery
Mandatory signature confirmation for delivery tracking and proof of receipt.
Priority Support
Dedicated support team for expedited issue resolution within 24 hours.
Insurance Coverage
Automatic insurance coverage for loss or damage during shipping.
International Purchase Protection
Special safeguards for cross-border transactions:
Customs and import duty transparency - all fees disclosed upfront
Extended delivery timeframes accounting for international shipping
Currency conversion protection against exchange rate fluctuations
International dispute resolution with multilingual support
Safe Buying Tips
Success Stories
"The protection team was incredibly responsive. Got my money back quickly when the seller couldn't provide tracking proof."
"Device arrived with screen damage. Filed a claim with photos and received a replacement within a week."
"Storage was 128GB instead of 256GB. Team helped negotiate a fair partial refund. Very satisfied with the outcome."