Refund & Return Policy
Your satisfaction is our priority. Hassle-free returns with transparent processes and buyer protection guarantee.
100% Buyer Protection Guarantee
Every purchase is backed by our comprehensive buyer protection policy. If your device is defective, misrepresented, or damaged in transit, we guarantee a full refund including all shipping costs - no questions asked.
Initiate Return Request
Return & Refund Process Timeline
Initiate Return
Submit return request through your order history
Day 1Approval & Label
Receive prepaid shipping label within 24 hours
Day 2Ship Device
Pack device securely and ship using provided label
Days 3-5Inspection
Device inspected upon arrival at facility
Days 6-8Refund Processed
Refund issued to original payment method
Days 9-11Funds Received
Money appears in your account
Days 12-14Return Scenarios & Eligibility
Defective Device
Device has undisclosed defects or malfunctions
Eligibility Criteria:
- Device fails to power on or function as described
- Hardware defects not mentioned in listing
- Software issues preventing normal operation
- Battery performance significantly below stated capacity
Full refund including shipping costs. No restocking fee.
Misrepresented Listing
Device condition differs from listing description
Eligibility Criteria:
- Physical damage not shown in photos
- Incorrect model or specifications
- Missing accessories listed in description
- Different color or variant than ordered
Full refund including shipping costs. No restocking fee.
Buyer Remorse
Changed mind about purchase
Eligibility Criteria:
- Return initiated within 14 days of delivery
- Device unused and in original condition
- All original packaging and accessories included
- No signs of use or activation
Full product refund. Buyer pays return shipping. 10% restocking fee applies.
Damaged in Transit
Device damaged during shipping
Eligibility Criteria:
- Damage documented with photos immediately upon delivery
- Packaging shows signs of damage or mishandling
- Reported within 48 hours of delivery
- Original packaging retained for inspection
Full refund including shipping costs. Insurance claim filed.
Return Window
14 days for buyer remorse returns. 30 days for defective devices or misrepresented listings. Must be initiated through your order history page.
Refund Methods
Refunds are issued to your original payment method. Credit cards: 5-7 days. E-wallets: 1-3 days. Bank transfers: 3-5 business days.
Restocking Fee
10% fee applies only to buyer remorse returns. No fee for defective devices, misrepresented listings, or shipping damage.
Return Packaging Guidelines
Do This
- ✓Use original packaging if available
- ✓Wrap device in bubble wrap or protective material
- ✓Include all accessories and documentation
- ✓Take photos of packaged device before shipping
- ✓Use provided prepaid shipping label
Avoid This
- ✗Don't use damaged or inadequate packaging
- ✗Don't ship without protective wrapping
- ✗Don't forget to remove personal data
- ✗Don't use your own shipping label
- ✗Don't ship without tracking number
Frequently Asked Questions
How long do I have to return a device?
You have 14 days from the delivery date to initiate a return. For defective devices or misrepresented listings, this period extends to 30 days. Returns must be requested through your order history page.
What condition must the device be in for a return?
For buyer remorse returns, the device must be in the exact condition you received it - unused, unactivated, with all original packaging, accessories, and protective films intact. For defective returns, document the issue with photos and videos.
When will I receive my refund?
Once your return is approved and the device passes inspection, refunds are processed within 3-5 business days. The time it takes for funds to appear in your account depends on your payment method: Credit cards typically take 5-7 business days, while e-wallets may receive funds within 1-3 business days.
Who pays for return shipping?
For defective devices, misrepresented listings, or items damaged in transit, we provide a prepaid return shipping label at no cost to you. For buyer remorse returns, you are responsible for return shipping costs.
What is the restocking fee and when does it apply?
A 10% restocking fee applies only to buyer remorse returns where you changed your mind about the purchase. This fee does not apply to defective devices, misrepresented listings, or items damaged in transit. The fee covers inspection, repackaging, and relisting costs.
Can I get a partial refund instead of a full refund?
Partial refunds may be offered if you agree to keep a device with minor issues not mentioned in the listing. You can negotiate with the seller through our messaging system. If both parties agree, we will process the agreed partial refund amount.
What if the seller refuses my return request?
If you have a valid reason for return (defective, misrepresented, or damaged), our buyer protection guarantee covers you. You can escalate the case to our dispute resolution team who will review the evidence and make a final decision within 48 hours.
How do I track my return status?
Once you ship your return, you can track its status in your order history. You will receive email notifications at each stage: when we receive the package, during inspection, when the refund is processed, and when funds are disbursed.
Dispute Resolution
When to Open a Dispute
- Seller refuses legitimate return request
- Device significantly different from listing
- Unable to resolve issue through direct communication
Resolution Process
- Submit evidence through dispute portal
- Our team reviews within 48 hours
- Final decision enforced with buyer protection
Questions About Returns?
Our customer service team is here to help with any questions about our refund policy